In the event of any inconsistency between this Important Information and in other Amazon Flex resources, the information on this page prevails.
Vehicle requirements
If you are delivering Amazon.com.au orders, you’ll need to use a 4-door private passenger vehicle, cargo van or light truck with an enclosed tray that complies with the weight requirements as set out in the Amazon Flex Independent Contractor Terms of Service located in the Amazon Flex app. 2-door passenger vehicles and trucks or utes with open beds or trays do not qualify.
It is your responsibility to ensure that any vehicle you intend to use meets these requirements at the time of each block and (if not) to ensure you do not accept any new blocks and/or that you act promptly to cancel any blocks you had already accepted.
Smartphone requirements
You'll need an Android or iPhone to use the Amazon Flex app. Below are specific requirements.
Android
• Android 11 or above with Google Play Store services enabled
• RAM Memory 3GB or higher
• At least a 5-megapixel camera
• At least a 4500mAh battery
• GPS Location Services
• SIM card
iPhone
• iPhone model compatible with iOS 17 or higher
• Operating system updated to iOS 17 or higher
Bluecard
Drivers in New South Wales are also required to complete Bluecard training before being able to perform the Services. Bluecard training is the minimum required entry-level work health and safety training program for the transport industry in New South Wales. See the below FAQ for further information.
Required attire
As an independent contractor, you are free to choose your attire while delivering with Amazon Flex. However, for your own safety, it is a requirement for you to wear closed shoes (both closed toe and heel) and a high visibility safety vest when at the station and making deliveries. If you do not wear the required attire, your route may be rejected by a station associate and you will not be able to pick up and deliver your block.
Large personal objects in vehicle such as a child car seat or golf clubs
You can have large personal objects in your car as long as your vehicle has enough space to safely accommodate all packages assigned to your route. If your vehicle cannot accommodate all packages assigned to your route due to the space taken up by large personal objects, your route may be rejected by a station associate and you will not be able to pick up and deliver your block.
Pets and passengers
While you have the option to bring passengers (including persons or pets), pickups and deliveries may take you away from your vehicle for long periods of time. This policy excludes service animals. Service animals are allowed at all times. If you decide to bring passengers, Amazon expects that you will comply with the following:
• Passengers will need to remain in your vehicle at all times at Amazon stations, unless escorted by a station employee for use of basic welfare facilities. At grocery or retail merchant locations, passengers are not allowed in restricted Amazon Flex areas.
• Your vehicle must have enough space to safely accommodate all packages assigned to your route and any passengers. If your vehicle cannot accommodate all packages assigned to your route due to the space taken up by passengers and pets, your route may be rejected by a station associate and you will not be able to pick up and deliver your block.
• Passengers may not perform or assist with your delivery services, including interacting with customers.
• Passengers may not drive the vehicle while you’re delivering with Amazon Flex.
• You may not share a vehicle with another Delivery Partner who has an active block at the same time as you.
• If you have a service animal or pet in your vehicle while performing deliveries, you are responsible for ensuring that the animal remains under your control at all times, and that you make suitable arrangements for the animal to be fed, watered, cared for and/or relieve itself in accordance with all legal requirements. Amazon expects that you will take steps to prevent your service animal or pet from relieving itself on or near customer property.
Block cancellation
If you anticipate that you'll be late or unavailable for a delivery block, you must forfeit the block at least 45 minutes before the block start time.
When you accept a block that starts in less than 45 minutes, you have 5 minutes to cancel, cancellations after 5 minutes considered a missed block. See 'How do I cancel a delivery block?' in the below FAQ.
Undelivered packages
Undelivered packages are packages you tried to deliver, but were unable to. If you have any undelivered packages at the end of your block, you must return them to the returns area of the original pick-up location after your successful completion of delivering all other packages on your route, but no later than 10:00 pm.
Other safety requirements
• You must complete Amazon's mandatory training about how to stay safe on the road while delivering Amazon packages. You must follow the steps set out in that training because these steps will help keep you, and the people around you, safe. Remember that you can watch the training videos again at any time in the App.
• You are not to enter customer homes or garages under any circumstances, even if customer notes say otherwise.
• You are prohibited from carrying or using weapons.
• You must promptly disclose to Driver Support any (i) injuries, (ii) collisions with a person, animal or object or (iii) property damage.
• When picking up from an Amazon station, you must have ID that meets Amazon’s requirements so that station associates can verify your identity. You must also follow all station instructions, including routine safety requirements and all posted signage. Routine safety requirements include, but not limited to, following procedures for entering and exiting the station with your vehicle (stop, look), turning on headlights, flashing hazards, not exceeding posted speed limits, rolling down windows, turning off radio, removing any headphones and turning off vehicle when parked. You must follow the processes communicated to you from time to time when picking up deliveries at the station. These processes can vary depending on the delivery station.
• When picking up from a grocery or retail merchant location, you must have ID that meets Amazon’s requirements (the same as for an Amazon station) and also follow all merchant site instructions, including all posted signage and parking guidelines.
• At all times while operating your vehicle you must drive safely and pay attention to your vehicle and your surroundings. You must not drive while you are distracted which can result in losing control of your vehicle and/or hitting people, animals or objects. At all times while operating your vehicle you must be in control of your vehicle, ensure that you only drive in areas where traffic is permitted, stay in any allocated lanes and do not drive on private property (such as customer lawn or private car park) without first obtaining permission.
• You must comply with the Amazon Flex Anti-Harassment Policy.
Alcohol deliveries
You must comply with the instructions in the Amazon Flex App relating to age verified deliveries including alcohol deliveries.
One Time Password (OTP)
You may be required to ask customers for their OTP when you deliver their package. This OTP must be provided by the recipient of the products in person. You must not obtain the OTP over the phone or in advance by any other means.
Drugs and alcohol
Amazon has a strict zero tolerance drug and alcohol policy. You must not be under the influence of drugs or alcohol while delivering with Amazon Flex, Amazon strictly prohibits Amazon Flex delivery partners from being under the influence of drugs or alcohol. Any Amazon Flex delivery partner who is reasonably suspected to be providing delivery services while under the influence of drugs or alcohol will have their account inactivated, during which time they are unable to access the Amazon Flex app. This is to preserve the safety of delivery partners, Amazon customers and community members. If we determine that an Amazon Flex delivery partner was under the influence, it is grounds for immediate termination of the delivery partner’s contract and they are no longer eligible to deliver with Amazon Flex. To help ensure that any violations are identified, any person who reasonably suspects an Amazon Flex delivery partner of being under the influence of drugs or alcohol while providing delivery services may submit a report to Amazon.
See the FAQ in the Safety section below for information on how to submit a report.
Package care
You must take care of the packages you are delivering and not handle them in a manner that creates risk of property damage (e.g., you must not throw a package , put or leave it in a place exposed to inclement weather (where possible) or leave it in a place where it will be likely to be shaken around, torn or squashed).
You must not leave packages in an unsecure location where they are at risk of being taken or damaged. If the Amazon Flex app instructs that the package is to be left in a locker, it must be left inside the locker. You must not deliver to a mailroom or leasing office without the customer requesting it or leave a package unattended unless the app instructions allow an unattended delivery.
You must scan and/or mark the status of all packages following the instructions in the app and ensure that the status you choose is accurate (e.g. you should only mark a package as “delivered to Recipient” if you handed the package to the recipient). If you cannot find the correct marking, contact Driver Support.
Respect for the community while delivering
You must not litter or abandon property or cause or leave any items (other than Amazon packages) at or around any Amazon customer address. While performing deliveries you must place any litter in public litter bins provided for disposal of that type of rubbish or other item. Amazon expects that you (and any passengers) comply with all public decency laws. Amazon requires you to use bathroom facilities that are lawfully available (e.g. public conveniences) while making deliveries. You must not engage in any sexual, discriminatory, derogatory, offensive or harassing conduct or hate speech in the course of performing delivery blocks.
While performing delivery blocks you must not hand out any unapproved materials nor solicit for money, donations, or any other causes.
Falsifying your geographic location
You must not use software or apps that falsify your geographic location (“Geo-spoofing Software”) while using the Amazon Flex app. Doing so will disable the app until you deactivate the Geo-spoofing Software.
Package unable to be delivered
Amazon requires you to contact Driver Support if you are unable to deliver a package during your block. That way, we can work with you and/or the customer to resolve the situation.
Access the full Terms of Service in the app anytime.
Tap Menu > Settings > View Legal Information > Independent Contractor Terms of Service.
______________________________________________________________________________________________________
Vehicle requirements
If you are delivering Amazon.com.au orders, you’ll need to use a 4-door private passenger vehicle, cargo van or light truck with an enclosed tray that complies with the weight requirements as set out in the Amazon Flex Independent Contractor Terms of Service located in the Amazon Flex app. 2-door passenger vehicles and trucks or utes with open beds or trays do not qualify.
It is your responsibility to ensure that any vehicle you intend to use meets these requirements at the time of each block and (if not) to ensure you do not accept any new blocks and/or that you act promptly to cancel any blocks you had already accepted.
Smartphone requirements
You'll need an Android or iPhone to use the Amazon Flex app. Below are specific requirements.
Android
• Android 11 or above with Google Play Store services enabled
• RAM Memory 3GB or higher
• At least a 5-megapixel camera
• At least a 4500mAh battery
• GPS Location Services
• SIM card
iPhone
• iPhone model compatible with iOS 17 or higher
• Operating system updated to iOS 17 or higher
Bluecard
Drivers in New South Wales are also required to complete Bluecard training before being able to perform the Services. Bluecard training is the minimum required entry-level work health and safety training program for the transport industry in New South Wales. See the below FAQ for further information.
Required attire
As an independent contractor, you are free to choose your attire while delivering with Amazon Flex. However, for your own safety, it is a requirement for you to wear closed shoes (both closed toe and heel) and a high visibility safety vest when at the station and making deliveries. If you do not wear the required attire, your route may be rejected by a station associate and you will not be able to pick up and deliver your block.
Large personal objects in vehicle such as a child car seat or golf clubs
You can have large personal objects in your car as long as your vehicle has enough space to safely accommodate all packages assigned to your route. If your vehicle cannot accommodate all packages assigned to your route due to the space taken up by large personal objects, your route may be rejected by a station associate and you will not be able to pick up and deliver your block.
Pets and passengers
While you have the option to bring passengers (including persons or pets), pickups and deliveries may take you away from your vehicle for long periods of time. This policy excludes service animals. Service animals are allowed at all times. If you decide to bring passengers, Amazon expects that you will comply with the following:
• Passengers will need to remain in your vehicle at all times at Amazon stations, unless escorted by a station employee for use of basic welfare facilities. At grocery or retail merchant locations, passengers are not allowed in restricted Amazon Flex areas.
• Your vehicle must have enough space to safely accommodate all packages assigned to your route and any passengers. If your vehicle cannot accommodate all packages assigned to your route due to the space taken up by passengers and pets, your route may be rejected by a station associate and you will not be able to pick up and deliver your block.
• Passengers may not perform or assist with your delivery services, including interacting with customers.
• Passengers may not drive the vehicle while you’re delivering with Amazon Flex.
• You may not share a vehicle with another Delivery Partner who has an active block at the same time as you.
• If you have a service animal or pet in your vehicle while performing deliveries, you are responsible for ensuring that the animal remains under your control at all times, and that you make suitable arrangements for the animal to be fed, watered, cared for and/or relieve itself in accordance with all legal requirements. Amazon expects that you will take steps to prevent your service animal or pet from relieving itself on or near customer property.
Block cancellation
If you anticipate that you'll be late or unavailable for a delivery block, you must forfeit the block at least 45 minutes before the block start time.
When you accept a block that starts in less than 45 minutes, you have 5 minutes to cancel, cancellations after 5 minutes considered a missed block. See 'How do I cancel a delivery block?' in the below FAQ.
Undelivered packages
Undelivered packages are packages you tried to deliver, but were unable to. If you have any undelivered packages at the end of your block, you must return them to the returns area of the original pick-up location after your successful completion of delivering all other packages on your route, but no later than 10:00 pm.
Other safety requirements
• You must complete Amazon's mandatory training about how to stay safe on the road while delivering Amazon packages. You must follow the steps set out in that training because these steps will help keep you, and the people around you, safe. Remember that you can watch the training videos again at any time in the App.
• You are not to enter customer homes or garages under any circumstances, even if customer notes say otherwise.
• You are prohibited from carrying or using weapons.
• You must promptly disclose to Driver Support any (i) injuries, (ii) collisions with a person, animal or object or (iii) property damage.
• When picking up from an Amazon station, you must have ID that meets Amazon’s requirements so that station associates can verify your identity. You must also follow all station instructions, including routine safety requirements and all posted signage. Routine safety requirements include, but not limited to, following procedures for entering and exiting the station with your vehicle (stop, look), turning on headlights, flashing hazards, not exceeding posted speed limits, rolling down windows, turning off radio, removing any headphones and turning off vehicle when parked. You must follow the processes communicated to you from time to time when picking up deliveries at the station. These processes can vary depending on the delivery station.
• When picking up from a grocery or retail merchant location, you must have ID that meets Amazon’s requirements (the same as for an Amazon station) and also follow all merchant site instructions, including all posted signage and parking guidelines.
• At all times while operating your vehicle you must drive safely and pay attention to your vehicle and your surroundings. You must not drive while you are distracted which can result in losing control of your vehicle and/or hitting people, animals or objects. At all times while operating your vehicle you must be in control of your vehicle, ensure that you only drive in areas where traffic is permitted, stay in any allocated lanes and do not drive on private property (such as customer lawn or private car park) without first obtaining permission.
• You must comply with the Amazon Flex Anti-Harassment Policy.
Alcohol deliveries
You must comply with the instructions in the Amazon Flex App relating to age verified deliveries including alcohol deliveries.
One Time Password (OTP)
You may be required to ask customers for their OTP when you deliver their package. This OTP must be provided by the recipient of the products in person. You must not obtain the OTP over the phone or in advance by any other means.
Drugs and alcohol
Amazon has a strict zero tolerance drug and alcohol policy. You must not be under the influence of drugs or alcohol while delivering with Amazon Flex, Amazon strictly prohibits Amazon Flex delivery partners from being under the influence of drugs or alcohol. Any Amazon Flex delivery partner who is reasonably suspected to be providing delivery services while under the influence of drugs or alcohol will have their account inactivated, during which time they are unable to access the Amazon Flex app. This is to preserve the safety of delivery partners, Amazon customers and community members. If we determine that an Amazon Flex delivery partner was under the influence, it is grounds for immediate termination of the delivery partner’s contract and they are no longer eligible to deliver with Amazon Flex. To help ensure that any violations are identified, any person who reasonably suspects an Amazon Flex delivery partner of being under the influence of drugs or alcohol while providing delivery services may submit a report to Amazon.
See the FAQ in the Safety section below for information on how to submit a report.
Package care
You must take care of the packages you are delivering and not handle them in a manner that creates risk of property damage (e.g., you must not throw a package , put or leave it in a place exposed to inclement weather (where possible) or leave it in a place where it will be likely to be shaken around, torn or squashed).
You must not leave packages in an unsecure location where they are at risk of being taken or damaged. If the Amazon Flex app instructs that the package is to be left in a locker, it must be left inside the locker. You must not deliver to a mailroom or leasing office without the customer requesting it or leave a package unattended unless the app instructions allow an unattended delivery.
You must scan and/or mark the status of all packages following the instructions in the app and ensure that the status you choose is accurate (e.g. you should only mark a package as “delivered to Recipient” if you handed the package to the recipient). If you cannot find the correct marking, contact Driver Support.
Respect for the community while delivering
You must not litter or abandon property or cause or leave any items (other than Amazon packages) at or around any Amazon customer address. While performing deliveries you must place any litter in public litter bins provided for disposal of that type of rubbish or other item. Amazon expects that you (and any passengers) comply with all public decency laws. Amazon requires you to use bathroom facilities that are lawfully available (e.g. public conveniences) while making deliveries. You must not engage in any sexual, discriminatory, derogatory, offensive or harassing conduct or hate speech in the course of performing delivery blocks.
While performing delivery blocks you must not hand out any unapproved materials nor solicit for money, donations, or any other causes.
Falsifying your geographic location
You must not use software or apps that falsify your geographic location (“Geo-spoofing Software”) while using the Amazon Flex app. Doing so will disable the app until you deactivate the Geo-spoofing Software.
Package unable to be delivered
Amazon requires you to contact Driver Support if you are unable to deliver a package during your block. That way, we can work with you and/or the customer to resolve the situation.
Access the full Terms of Service in the app anytime.
Tap Menu > Settings > View Legal Information > Independent Contractor Terms of Service.
______________________________________________________________________________________________________
