Deliver with safety,
confidence, and support.
confidence, and support.
Learn how Amazon Flex prioritises safety.
Amazon Flex's commitment to safety.
Our deep commitment to safety guides our approach to everything at Amazon Flex. Here are some of the ways we prioritise safety for our Amazon Flex drivers so you can earn and deliver with confidence.
Safe deliveries in the community
Drivers' safety first: You are in the driver’s seat when delivering with Amazon Flex, and your safety is our priority. If you arrive at a delivery location and do not feel safe, you can contact Support through the Amazon Flex app. We don’t expect you to ever make a delivery if you feel unsafe.
Safety requirements: To help ensure the safety of Amazon Flex delivery partners, we require Amazon Flex delivery partners to wear a high visibility safety vest and closed shoes (both closed-toe and heel) when at the delivery station and during deliveries to customers.
Customer and community accountability: If you have a safety concern, you can report it to Support through the Amazon Flex app. Reporting incidents to Support allows us to investigate them and take any necessary actions to help keep you safe, and hold customers and community members accountable.
Anti-harassment policy: At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone. Find more information about Amazon Flex’s anti-harassment policy here.
Safety requirements: To help ensure the safety of Amazon Flex delivery partners, we require Amazon Flex delivery partners to wear a high visibility safety vest and closed shoes (both closed-toe and heel) when at the delivery station and during deliveries to customers.
Customer and community accountability: If you have a safety concern, you can report it to Support through the Amazon Flex app. Reporting incidents to Support allows us to investigate them and take any necessary actions to help keep you safe, and hold customers and community members accountable.
Anti-harassment policy: At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone. Find more information about Amazon Flex’s anti-harassment policy here.
Support when you drive and deliver
Dedicated support: Our Support team is there for you if you ever need help when delivering. You can reach out to our Support team from 7:00 AM to 11:00 PM AEST, 7 days a week. You can contact Support by calling 1800 290 564 or going to the Help menu, and selecting the best option.
Emergency assistance: If you have an emergency during delivery times, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. The Emergency Help button offers the option to contact 000 or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. Always call 000 before contacting the Amazon Emergency Helpline if you need emergency services.
Safety information at your fingertips: You have on-demand access to safety videos and articles in the Amazon Flex app. Anytime you’d like to review safety information, just go to the Learning Portal from the main menu to find safety-related materials. The safety section in the Learning Portal contains useful information to help keep you safe while delivering. You can choose whatever content you find most helpful.
Emergency assistance: If you have an emergency during delivery times, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. The Emergency Help button offers the option to contact 000 or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. Always call 000 before contacting the Amazon Emergency Helpline if you need emergency services.
Safety information at your fingertips: You have on-demand access to safety videos and articles in the Amazon Flex app. Anytime you’d like to review safety information, just go to the Learning Portal from the main menu to find safety-related materials. The safety section in the Learning Portal contains useful information to help keep you safe while delivering. You can choose whatever content you find most helpful.
Technology to help you stay safe
Pet alerts: You can check your Amazon Flex app for a paw print icon in the delivery notes to see if there might be a dog at your delivery stop. These paw print icons are added to the Amazon Flex app through the help of our customers and delivery partners who report this information. The Amazon Flex app also provides a safety training video on how to stay safe when a dog is present.
Optimised maps: The Amazon Flex app offers an offline maps function to allow you to continue delivering in areas with no internet connection, but also for cases where there are mobile network outages. You can set your device to have the Amazon Flex app automatically download offline maps whenever you are connected to Wi-Fi. Additionally, you can also download offline maps to your phone to reliably get where you’re going no matter what mobile coverage is offered in the area.
Customer chat: You can call or text customers about their deliveries through the Amazon Flex app. To protect your personal information, we keep your phone number hidden and customers simply see an Amazon number.
Optimised maps: The Amazon Flex app offers an offline maps function to allow you to continue delivering in areas with no internet connection, but also for cases where there are mobile network outages. You can set your device to have the Amazon Flex app automatically download offline maps whenever you are connected to Wi-Fi. Additionally, you can also download offline maps to your phone to reliably get where you’re going no matter what mobile coverage is offered in the area.
Customer chat: You can call or text customers about their deliveries through the Amazon Flex app. To protect your personal information, we keep your phone number hidden and customers simply see an Amazon number.
Protection for you and your vehicle
Auto insurance: While delivering for Amazon Flex, you are protected under Amazon’s Commercial Auto Insurance Policy. This insurance is provided to you to supplement your own insurance policy at no extra cost. It includes Third-Party Legal Liability coverage, and Contingent Loss or Damage coverage for your insured motor vehicle. If you choose to make a claim, then you will need to pay the excess.
Personal Accident Insurance: While delivering for Amazon Flex, you are covered under Amazon’s Personal Accident Insurance Policy. This insurance is provided to you at no extra cost. It includes benefits in case of injuries you sustain while delivering with Amazon (subject to excess if you choose to make a claim).
Personal Accident Insurance: While delivering for Amazon Flex, you are covered under Amazon’s Personal Accident Insurance Policy. This insurance is provided to you at no extra cost. It includes benefits in case of injuries you sustain while delivering with Amazon (subject to excess if you choose to make a claim).
Need help? Contact us on:
T: 1800 290 564
E: amazonflex-support@amazon.com.au
E: amazonflex-support@amazon.com.au
Available 8 AM to 11 PM AEDT daily.
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